Telephone  +44(0)1298 77211 - Email sales@flowflex.com

Online Shop – Terms & Conditions

By placing an order you are deemed to have accepted these terms and conditions.

1. General
www.showerpowerbooster.com, www.showerpowerbooster.co.uk & www.showerheadhosesmixers.co.uk are sites operated by Showerpowerbooster Ltd (“SPB”). This company is registered in England (Company No 8746109) and its registered office is 36 Howard Close, Norwich, NR7 0LE. Orders placed on this site will be fulfilled by Flowflex Components Ltd (“Flowflex”). This company is registered in England (Company No 00530070) and its registered office is Unit 9, Tongue Lane Industrial Estate, Buxton, SK17 7LR.

 

2. Our contract with you
After placing an order, you will receive an e-mail from SPB acknowledging that we have received your order. A copy of your order will be passed to Flowflex. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by SPB and Flowflex, and we will confirm such acceptance to you by sending you an e-mail from Flowflex that confirms that the product(s) has/have been dispatched (the “Shipping Confirmation”). The contract between you and Flowflex (the “Contract”) is only formed when we send you the Shipping Confirmation. If we reject your order then we will give you an immediate refund.

 

3. Risk and title
The products will be at your risk from the time of delivery to you.

 

4a Returns & Refund Policy (Shower Pumps Only)
If a customer finds the product is unsuitable then they have 30 calendar days from the date of delivery to cancel the contract and return the goods to Flowflex (we have increased this period of time from the 14 days prescribed by law to 30 days to allow for your own fitting delay should you need to arrange for a plumber to do the work or need to upgrade). The only cost to a customer will be the cost of returning any goods received to Flowflex. The customer will not be penalised should the plug be cut off or the fitting be scratched during installation. A refund will be issued within 14 days of receipt of returned goods.

We encourage customers to buy a single pump and upgrade if necessary but should you buy a pair of pumps and subsequently decide that a single pump achieved the desired results we do not accept part returns (the unwanted second pump).

Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us.

4b Returns & Refund Policy (Non Shower Pump Goods)
If a customer finds the product is unsuitable then they have 14 calendar days from the date of delivery to cancel the contract and return the goods to Flowflex. The only cost to a customer will be the cost of returning any goods received to Flowflex. You have a duty of care to preserve the quality of the product such that upon receipt if the product is damaged we reserve the right to deduct the value of that damage. A refund will be issued within 14 days of receipt of returned goods. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us.

 

5. Warranty
3 years (2 years reconditioned pumps)
Should any failure occur we shall at our discretion either refund the full purchase price to the customer or dispatch a replacement component to the customer. We will send you a replacement part on the understanding that after fitting it you may be asked to return the defective component. We shall arrange for collection or provide postage for the return of the original component if appropriate. We will seek reasonable costs if the customer fails to return the component. Our warranty does not include fitting costs or consequential damage due to failure.

 

6. Limitation of liability
We shall not be liable to pay any compensation to you, other than any refund to the value of the goods provided. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part. Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

 

7. Intellectual property
No permission is given by either SPB or Flowflex in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.

 

8. Security Policy
We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.

 

9. Governing Law
These terms and conditions shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us at the address for Flowflex given above.

 

 

Updated ADW – 20th November 20014

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